Established in 1946, Aspen Skiing Company, also known as Aspen Snowmass, owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk—creating premium, sustainable and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Ski & Snowboard Schools of Aspen Snowmass, Four Mountain Sports rental and retail shops, and a collection of sustainably-sourced on-mountain food & beverage outlets. Aspen Skiing Company also owns Aspen Hospitality, which is comprised of The Little Nell and Limelight Hotel brands and ASPENX, a contemporary retail and experience brand. Across all divisions, Aspen Skiing Company works to drive positive social change through climate, community, and minority group advocacy and investment. For more information about Aspen Snowmass, visit www.aspensnowmass.com. 

The ASPENX Lead Rental Technician will assist guest with the proper selection, fitting, renting and selling of a variety of winter sports equipment and accessories. Assists in numerous functions related to maintaining efficient and high-quality shop operations while providing five star, five diamond customer service.

Essential Job Functions•    Store and retrieve ski equipment for guests
•    Issue lift tickets to guests, and post tickets, lessons, tuning, and sundries’ charges to the guest rooms when applicable
•    Direct guest to specific areas of skiing on Aspen Mountain as well as Buttermilk/Tiehack, Snowmass Mountain and Aspen Highland Mountain
•    Responsible for booking lessons, experiences and other ski related activities
•    Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
•    Assist in coffee bar as needed, making drinks and working in a food and beverage capacity
•    Provide fast, accurate and appropriate selection and fitting of a variety of winter sports equipment
•    Act independently to assure efficient, clean and organized shop/facilities operations at all times
•    Maintain a broad knowledge base adequate enough to answer all guest equipment-related queries as well as a variety of resort-wide information
•    Acquire and retain detailed Rental and Retail product knowledge to best serve guests and to help achieve departmental sales goals
•    Utilize great attention to detail in the completion of all tasks and in supporting daily shop operations
•    Tune skis and Snowboards to shop standards
•    Keep guest refreshment area replenished, clean and restocked for the next day
•    Provide guest with refreshments
•    Comply with required risk management and indemnification procedures
•    Assist with any problem that arise with ski equipment and maintain a good working relationship with the staff of the Ski Concierge, Concierge, the front door staff, and hotel staff in general, and staff of the Aspen Skiing Company
•    Other duties as assigned  

Additional Job Functions
•    Make Manager aware of guest’s comments and complaints
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•    Report to shift on time
•    Comply with all policies and procedures for the Rooms Division, The Little Nell, and Aspen Skiing Company
•    Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

•    Previous rental shop experience preferred 
•    Previous customer service experience preferred
•    High School Diploma or Equivalent preferred 
•    Written and speaking fluency in English required
•    Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
•    Must pass ski manufacturers' binding certification (on-the-job training provided)
•    Good knowledge of skiing, ski equipment and local areas
•    Excellent skiing ability.
•    Excellent knowledge of daily ski conditions.
•    Excellent knowledge of local retail outlets, products and services.
•    Ski and Snowboard tuning 
•    Binding certification from ski vendors.
•    Courteous and helpful manner needed.

Supervision given and received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of ASPENX General Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and physical demands 
•    Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time 
•    Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces 
•    Must be able to frequently lift, push or pull up to 25 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here