ASPENX is a contemporary retail and experience brand, unifying the worlds of performance, innovation, and fashion. Steeped in Aspen’s Mountain heritage and conceptualized by artist Paula Crown, ASPENX creates high performance skiwear, exciting collaborations, and unforgettable experiences. The flagship store, located in the heart of Aspen, Colorado, offers bespoke retail, elevated rental equipment, and exceptional food and wine experiences both on- and off-mountain. Discover more at ASPENX.com and on Instagram @ASPENX. 

Summary  

The Assistant Store Manager assists the ASPENX Store Manager in the operation of the ASPENX store. As a team, the Manager and Assistant Manager are responsible for providing exceptional customer service and a positive, safe and productive work environment for store employees while striving to meet sales and profitability goals. The Assistant Manager has primary responsibility for store presentation, product inventory and maintenance of the rental fleet. The secondary responsibility is taking on all aspects of the store operation on days, shifts or times when the manager is not present. 

The budgeted salary range for this position is $54,376 – $76,126. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. 

Essential Job Functions 

• Maintains a fun, safe, energetic Aspen ski/snowboard lifestyle ambiance in the store  
• Assists sales associates in completing difficult sales  
• Listens to customer complaints, examines returned merchandise and resolves problems to restore and promote excellent customer service and public relations  
• Assists manager in supervising and coordinating activities of store employees, including but not limited to scheduling, assigning duties and overseeing job performance  
• Trains and coaches employees in product knowledge, store policies, department procedures and job duties  
• Coaches product knowledge to the staff to ensure all guests receive the right product for their ability level, interest or need  
• Performs, or assists manager in performing safety training and documentation, interviewing and hiring new employees, and payroll timekeeping, ensuring timely and accurate pay for all employees  
• Responsible for merchandising, displaying, fronting and restocking of the retail and/or rental space in conjunction with Merchandising and Buying teams  
• Maintains a finely tuned rental fleet and retail inventory, guaranteeing that all sizes of product are available  
• Proficient with all levels of retail and rental Point of Sale systems  
• Helps the store manager with daily operations and with striving to meet stated objectives in sales, profitability and expense management  
• Responsible for the correct processing of potential liability issues: documentation, equipment testing, follow-up with legal department, etc.  
• Responsible for re-ordering rental and/or retail product from the warehouse  
• Records delivery of merchandise, compares record with merchandise ordered and enters discrepancies in order to control costs and maintain correct inventory levels  
• Inspects merchandise to ensure it is correctly priced and displayed  
• Responsible for the correct processing of warrantee items and damaged goods  
• Makes product recommendations to Buying team  
• Performs opening and closing duties of the store and enforces loss prevention policies and procedures  
• Prepares store for end-of-season product inventory and assists with actual scanning/counting during inventory 
• Other duties as assigned 

• 2 years of experience of working in a retail operation required  
• High School diploma or equivalent required  
• Supervisory experience preferred  
• Experience in recreation or winter sports industry preferred  
• Excellent customer service skills  
• Ability to maintain a customer-focused environment  
• Basic math and Excel skills  
• Able to work collaboratively as part of a team  
• Willing to work a flexible schedule of days, evenings, weekends, and holidays. Able to stand for an 8-hour + shift  
• Familiarity with Resort Technology Partners (RTP), Counterpoint and/or Kronos software a plus  
• Must be certified or able to become certified in ski binding torque testing and DIN settings  
• College degree preferred  
• Knowledge of Spanish or Portuguese preferred 

Supervision Given and Received   
Supervision given:  Exercises general supervision over ASPENX store staff.  Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
Supervision received: Works under general supervision of ASPENX General Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins. 

Work Environment and physical demands 
Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required 
Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces   
Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here