Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. We also have a little fun along the way, check out our Holiday Party.

• Assist in the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).
• Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Responsible for the consistent and successful delivery of agreed standard work.
• Assist in training and problem-solving workshops with senior managers & teams.

Job Responsibilities

• Diversity & Inclusion Aptitude
• Ability to work well with a variety of different individuals
• LEAN Transformation experience
• Operational and Analytical thinking
• Effective communication, listening and facilitation skills
• Insurance knowledge and strong business acumen
• Strong organizational skills with high level of attention to detail
• High Emotional Quotient and Professionalism

Required Skills/Experience

• 3+ years of experience as a Lean management leader with demonstrated success in leading end to end transformational change
• Experience in the financial services or insurance industries and an understanding of operational management practices (preferred)
• Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.)
• Proven track record developing and/or implementing Lean/continuous improvement initiatives
• Demonstrated ability to effectively interpret data and measure performance
• Ability to handle changing priorities and use good judgment when working in challenging situations
• Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company
• Deep knowledge and demonstrated application of change management principles, practices, methodologies and tools
• Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences
• Strong ability to facilitate, teach & coach diverse set of audience
• Able to work collaboratively in a team environment, and deliver effective consulting and coaching
• High degree of integrity and ability to handle confidential matters and sensitive situations with discretion
• Demonstrate proficiency in project and program management
• Demonstrate proficiency in data mining and analysis

• Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement.
• Professional Lean Certification (is a plus)