Aramark Ireland is seeking a professional and customer-focused Duty Manager to lead our evening operations in Athenry. The successful candidate will be responsible for overseeing the evening shift team, ensuring exceptional customer service, maintaining the highest hygiene standards, and supporting the smooth day-to-day running of the site.

Key Responsibilities

• Lead, motivate, and support the evening shift team in a professional and positive manner.
• Ensure excellent customer service is consistently delivered to all customers throughout the evening shift.
• Supervise daily operations to ensure efficient service delivery and smooth site performance.
• Maintain high standards of food safety, hygiene, and cleanliness in accordance with Aramark policies and HACCP requirements.
• Monitor compliance with all health and safety procedures and company standards.
• Respond promptly, professionally, and effectively to customer feedback, concerns, and queries.
• Escalate customer issues where required and provide accurate feedback and updates to the General Manager.
• Support staff training, performance management, and team development initiatives.
• Complete relevant shift reports and ensure effective communication during handovers.

• Previous supervisory or management experience within hospitality, catering, food service, or a customer-facing environment.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Good understanding of HACCP, food safety, and health & safety regulations.
• Ability to work independently and make decisions in a fast-paced environment.
• Strong organisational skills with attention to detail.
• Flexible and reliable with a proactive approach to problem-solving.

What We're Looking For

• A professional and approachable leader.
• A customer-focused individual committed to delivering exceptional service.
• Someone who thrives in a fast-paced environment and can effectively manage teams and operational challenges.
• A strong communicator who can build positive relationships with colleagues, customers, and management.

About Aramark 
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.  

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.