At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

About the Role

We are seeking a friendly, motivated, and customer-focused Customer Service Representative to help create positive experiences and build strong relationships with customers. This opportunity is ideal for someone who enjoys interacting with people, solving problems, and working in a supportive, team-oriented environment.

Responsibilities

• Welcome customers and provide helpful, professional assistance.

• Respond to customer questions and provide accurate information about products and services.

• Identify customer needs and recommend appropriate solutions.

• Handle customer concerns with patience and a positive attitude.

• Build positive relationships through clear and effective communication.

• Support customer engagement activities and contribute to team goals.

• Maintain a professional and welcoming experience throughout every interaction.

What We Offer

• Hands-on training and ongoing development.

• Opportunities to strengthen communication and customer relations skills.

• A collaborative and supportive team environment.

• Opportunities for professional growth and advancement.

• Compensation based on the position and experience.

• Strong verbal communication and interpersonal skills.

• Friendly, approachable, and customer-oriented personality.

• Problem-solving skills and attention to detail.

• Ability to remain professional in a fast-paced environment.

• Willingness to learn and adapt to new products, services, and procedures.

• Previous customer service experience is a plus, but not required.

• Competitive Salary: $50,000 – $56,000 annually.

• Career Growth Opportunities: Clear opportunities for professional development and advancement.

• Professional Skill Development: Strengthen your communication, leadership, relationship management, and strategic planning skills.

• Supportive Team Environment: Work alongside collaborative, motivated professionals.

• Training & Development: Access to ongoing learning opportunities and professional guidance.

• Meaningful Impact: Play an active role in strengthening the company's reputation and professional relationships.

• Dynamic Work Environment: Enjoy a position that encourages initiative, collaboration, and creative thinking.