At Lumina Agency Inc., we are committed to building a workplace where reliability, teamwork, and professional growth are valued. Our team plays an essential role in ensuring efficient warehouse operations while maintaining high standards of quality and safety. We believe in creating opportunities for employees to develop their skills and build rewarding careers.

Lumina Agency Inc. is seeking a Client Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for clients, ensuring they receive outstanding support while helping maintain long-term business relationships. This is an excellent opportunity for individuals who enjoy working with people, solving problems, and making a positive impact in a fast-paced environment.

Responsibilities

• Build and maintain positive relationships with clients.
• Provide exceptional customer service and account support.
• Understand client needs and offer appropriate solutions.
• Coordinate with internal teams to ensure excellent service delivery.
• Monitor client satisfaction and address inquiries professionally.
• Maintain accurate account records and documentation.
• Contribute to team goals through collaboration and effective communication.

• Strong communication and interpersonal skills.
• Professional and customer-focused attitude.
• Excellent organizational and time management abilities.
• Ability to multitask and adapt in a dynamic environment.
• Problem-solving mindset with strong attention to detail.
• Comfortable working both independently and as part of a team.
• Eagerness to learn and grow professionally.

• Competitive salary ($48,000–$52,000 annually)
• Career growth opportunities
• Professional skills development
• Supportive and collaborative team environment
• Ongoing training and mentorship
• Stable full-time position
• Opportunity to work with a growing company