At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a customer-focused Customer Service Agent to provide exceptional support and create positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and building lasting customer relationships in a collaborative environment.

Responsibilities

• Welcome customers and assist with inquiries and service requests.
• Resolve routine customer concerns professionally and efficiently.
• Maintain accurate records of customer interactions and service activities.
• Build positive relationships that promote customer satisfaction.
• Identify customer needs and provide appropriate solutions.
• Support daily customer service operations and team objectives.
• Follow company policies and customer service standards.
• Collaborate with team members to deliver outstanding customer experiences.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and in a team-oriented environment.
• Reliable, adaptable, and detail-oriented.

• Competitive salary ($45,000–$50,000 annually)
• Career growth opportunities
• Professional development and ongoing training
• Collaborative and supportive work environment
• Paid time off
• Health, dental, and vision insurance
• Retirement savings plan
• Employee assistance program
• Work-life balance
• Performance recognition programs