At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a motivated and customer-oriented Customer Account Representative to support client relationships and account management activities. This role is ideal for individuals who enjoy helping customers, building long-term relationships, and contributing to a positive customer experience while developing valuable professional skills.

Responsibilities

• Assist customers with account-related inquiries and service requests.
• Build and maintain strong customer relationships through professional interactions.
• Provide accurate information regarding products, services, and account options.
• Support customer satisfaction and account retention initiatives.
• Monitor account activity and ensure customer information remains up to date.
• Follow up with customers regarding account needs and service experiences.
• Resolve routine account concerns and escalate complex issues when necessary.
• Identify customer needs and recommend appropriate solutions.
• Collaborate with team members to achieve account management objectives.
• Participate in training and professional development programs.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Hands-on account management experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational and multitasking skills.
• Positive attitude and professional demeanor.
• Ability to work effectively in a team-oriented environment.
• Attention to detail and problem-solving abilities.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients