At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are looking for an enthusiastic Entry Level Customer Service Assistant to help provide outstanding service and support to customers. This is an excellent opportunity for individuals beginning their careers who enjoy working with people and developing professional customer service skills.

Responsibilities

• Welcome and assist customers with general inquiries.
• Support customer satisfaction through friendly and professional interactions.
• Resolve routine customer concerns and direct complex issues to the appropriate team members.
• Maintain accurate records of customer service activities.
• Build positive relationships with customers.
• Support daily customer service operations.
• Collaborate with team members to achieve service goals.
• Follow company policies and service standards.
• Participate in training and development programs.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative workplace
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent customer service abilities.
• Strong organizational and multitasking skills.
• Ability to work well in a collaborative environment.
• Reliable and detail-oriented.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients