At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are looking for an enthusiastic Call Center Agent to provide exceptional customer support through inbound and outbound phone interactions. This role is ideal for individuals with strong communication skills who enjoy assisting customers and delivering professional service in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information about products, services, and company offerings.
• Resolve routine customer concerns and escalate complex issues when appropriate.
• Maintain accurate records of customer interactions and follow-up activities.
• Follow company procedures and quality standards during every interaction.
• Build positive customer relationships through courteous communication.
• Collaborate with team members to achieve individual and team performance goals.
• Support customer satisfaction and retention initiatives.
• Participate in ongoing training and development opportunities.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Reliable, detail-oriented, and team-focused.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients