At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Position Overview
The Customer Service Assistant supports customer interactions by handling inquiries, assisting with requests, and ensuring a positive and efficient customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products, services, or promotions
• Assist with orders, returns, and service-related requests
• Resolve customer concerns or escalate issues when necessary
• Maintain detailed records of customer interactions
• Support customer satisfaction and retention initiatives

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Reliable and team-oriented

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement