At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Position Overview
The Call Center Agent handles inbound and outbound calls, providing customer support and ensuring efficient issue resolution.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls for follow-ups or outreach
• Provide accurate information about products or services
• Resolve customer concerns or escalate issues when necessary
• Maintain records of customer interactions
• Follow communication scripts and service standards

• Strong verbal communication and active listening skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain calm and professional under pressure
• Basic computer and data entry skills
• Organizational and multitasking abilities
• Team-oriented and reliable

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development through hands-on experience
• Full-time position with stable working hours