At Catch Vibe Voice, we specialize in delivering innovative advertising solutions that connect brands with their audiences in meaningful and impactful ways. Our team is driven by creativity, strategy, and a commitment to excellence. We foster a collaborative environment where fresh ideas are valued and professional growth is encouraged.

We are seeking a Customer Account Representative to serve as a key point of contact for our clients. In this role, you will manage customer relationships, ensure satisfaction, and support account operations with accuracy and efficiency. This position is ideal for individuals who excel in communication, organization, and problem-solving.

Responsibilities

• Maintain and manage client accounts, ensuring all information is accurate and up to date
• Act as the primary contact for customer inquiries, providing timely and professional support
• Coordinate with internal teams to ensure seamless service delivery
• Resolve client concerns efficiently while maintaining a high level of customer satisfaction
• Monitor account activity and provide updates or reports when needed
• Assist in onboarding new clients and guiding them through processes

• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Problem-solving mindset with attention to detail
• Ability to work both independently and collaboratively
• Professional demeanor and customer-focused attitude
• Basic proficiency with computer systems and office tools

• Competitive salary ($50,000 – $54,000 annually)
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Skill development and continuous learning opportunities
• Full-time position with stable schedule