Customer Support Assistant

  • Full-time
  • Compensation: USD 18 - USD 25 - hourly

Company Description

At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations.

Job Description

Job Description:We are seeking a friendly and detail-oriented Customer Support Assistant to provide excellent service and assist customers with their inquiries, concerns, and requests. This role is ideal for someone who enjoys helping others and thrives in a fast-paced, service-driven environment.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate information about products, services, and company policies
  • Assist in resolving customer issues and escalating complex cases when necessary
  • Maintain detailed and accurate records of customer interactions
  • Follow up with customers to ensure their concerns are resolved
  • Collaborate with internal teams to address customer needs and improve service quality
  • Assist in processing orders, returns, and general account inquiries

Qualifications

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate information about products, services, and company policies
  • Assist in resolving customer issues and escalating complex cases when necessary
  • Maintain detailed and accurate records of customer interactions
  • Follow up with customers to ensure their concerns are resolved
  • Collaborate with internal teams to address customer needs and improve service quality
  • Assist in processing orders, returns, and general account inquiries

Additional Information

 

  • Benefits
  • Competitive Salary 
  •  Flexible Work Schedule 
  • Paid Time Off (PTO) 
  •  Health & Wellness 
  • Professional Development 
  • Employee Discounts 
  • remote job,