Bold MK is more than just a marketing company. We are your creative partners, strategic advisors, and brand champions. Our mission is simple yet powerful: to empower brands to embrace their boldness and transform it into exceptional results. 

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues efficiently and effectively. You will play a vital role in enhancing our customers' experience, ensuring their needs are met with professionalism and care.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer complaints and technical issues through effective problem-solving.
• Educate customers on product features, services, and policies.
• Process orders, modifications, and track deliveries.
• Maintain accurate customer records and documentation in our system.
• Collaborate with internal teams to enhance the customer experience and streamline processes.

• Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and critical thinking.
• Ability to work in a fast-paced environment and manage multiple tasks.

• Benefits:

• Competitive Salary 
•  Flexible Work Schedule 
• Paid Time Off (PTO) 
•  Health & Wellness 
• Professional Development 
• Employee Discounts