At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Position Overview
The Customer Service Officer is responsible for assisting customers with inquiries, providing accurate information, and ensuring a positive customer experience. This role supports customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Provide accurate information about products, services, or promotions

• Resolve customer concerns or escalate issues when necessary

• Maintain records of customer interactions and updates

• Support customer satisfaction and engagement initiatives

• Strong communication and interpersonal skills

• Customer-focused mindset and problem-solving abilities

• Ability to remain calm and professional

• Strong organizational and multitasking skills

• Basic computer proficiency

• Team-oriented attitude

• Competitive salary package ($48,000 – $52,000 per year)

• Opportunities for professional growth and career advancement

• Hands-on training and skill development

• Supportive and collaborative work environment

• Stable full-time position with long-term potential