Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends

Job Description:

We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support as they navigate our offerings. The ideal candidate is a friendly and patient individual, eager to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to customers.
• Assist in troubleshooting common issues and provide effective solutions.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their inquiries have been resolved satisfactorily.

Requirements

• High school diploma or equivalent; prior customer service experience is a plus but not required.
• Strong verbal and written communication skills.
• Ability to handle customer complaints with empathy and professionalism.
• Familiarity with CRM systems and practices is advantageous.
• Proficient in using computers and basic software applications.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement