Lumina Agency INC is a forward-thinking communications and brand development firm dedicated to helping organizations connect with their audiences through clear messaging and strategic communication solutions. Our team values creativity, professionalism, and collaboration, creating an environment where innovative ideas and professional growth thrive. At Lumina Agency INC, we believe that strong communication builds strong organizations, and we are committed to empowering our team members to contribute meaningfully to our clients’ success.

Lumina Agency INC is seeking a motivated and detail-oriented Customer Support Specialist to join our team in Lawrence, MA. In this role, you will be responsible for assisting customers with inquiries, providing solutions, and ensuring a smooth and positive customer experience.

The ideal candidate is professional, organized, and committed to delivering high-quality service. This position offers an excellent opportunity to grow within a supportive and collaborative work environment.

Responsibilities

• Provide prompt and professional assistance to customers regarding products, services, and general inquiries

• Address and resolve customer concerns while maintaining a positive customer experience

• Maintain accurate records of customer interactions and support activities

• Collaborate with internal teams to ensure timely resolution of customer requests

• Monitor and follow up on open cases to ensure customer satisfaction

• Maintain a strong understanding of company services and policies

• Support overall client relationship management by delivering reliable communication and assistance

• Strong communication and interpersonal skills

• Excellent problem-solving and critical-thinking abilities

• Strong organizational and multitasking skills

• Ability to work effectively both independently and within a team environment

• Professional attitude and customer-focused mindset

• Basic computer proficiency and ability to learn internal systems quickly

• Competitive salary

• Growth opportunities within the company

• Professional and collaborative work environment

• Ongoing training and skill development

• Stable full-time position with long-term career potential