Park 6 Logistic is a forward-thinking logistics and supply chain solutions company dedicated to delivering efficient, reliable, and innovative transportation services. Based in Boston, we work closely with businesses across multiple industries to streamline operations, improve delivery performance, and strengthen distribution networks.

Park 6 Logistic is seeking a professional and detail-oriented Customer Support Assistant to join our team in Austin, TX. This role plays an important part in maintaining strong relationships with clients by providing timely support, assisting with inquiries, and ensuring accurate communication between departments. The ideal candidate is organized, proactive, and committed to delivering a positive customer experience while supporting daily administrative and operational tasks.

Responsibilities

• Respond to customer inquiries in a professional and timely manner

• Assist clients with information related to services, orders, and logistics updates

• Maintain accurate records of customer interactions and service requests

• Coordinate with internal teams to resolve customer concerns efficiently

• Support administrative tasks related to customer service operations

• Monitor requests and follow up to ensure issues are fully resolved

• Provide general assistance to the customer support and operations teams

• Strong communication and interpersonal skills

• Excellent organizational and time management abilities

• Ability to manage multiple tasks in a fast-paced environment

• Problem-solving mindset and attention to detail

• Professional attitude and commitment to quality service

• Basic computer and administrative skills

• Competitive salary ($51,000 – $55,000 per year)

• Leadership training and professional development opportunities

• Clear pathways for career growth within the organization

• Hands-on experience in operations and team leadership

• Supportive and collaborative work environment

• Opportunities to develop valuable industry skills