Lumina Agency INC is a forward-thinking organization committed to operational excellence, strategic growth, and delivering high-quality solutions to our partners and clients. Based in Lawrence, MA, we pride ourselves on fostering a professional environment where efficiency, integrity, and collaboration drive success. Our team values precision, proactive thinking, and a strong work ethic, creating opportunities for individuals who are ready to contribute meaningfully and grow within a structured, performance-driven setting.

Lumina Agency INC is seeking a dedicated Customer Support Assistant to join our team in Lawrence, MA. This role is essential in ensuring a positive client experience by providing timely assistance, resolving inquiries efficiently, and maintaining accurate records.

The ideal candidate will demonstrate professionalism, strong communication skills, and a proactive approach to problem-solving.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions

• Provide accurate information regarding products, services, and company policies

• Maintain and update client records with precision and confidentiality

• Assist in resolving customer concerns in a professional and timely manner

• Coordinate internally with relevant departments to ensure smooth service delivery

• Prepare reports and documentation related to customer interactions

• Support administrative tasks as needed to maintain operational efficiency

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• High level of professionalism and attention to detail

• Problem-solving mindset with a customer-focused approach

• Ability to work effectively in a team environment

• Basic proficiency in standard office software and computer systems

• Competitive salary ($40,000 – $44,000 annually)

• Opportunities for professional growth and career advancement

• Supportive and structured work environment

• Ongoing training and skill development

• Stable full-time position within a growing organization