Swift7 Consultants is a dynamic consulting firm dedicated to delivering strategic communication and operational solutions that empower organizations to grow with clarity and precision. Our team is composed of forward-thinking professionals who value structure, innovation, and measurable results. We believe that effective communication is the foundation of every successful organization, and we are committed to building systems that drive performance, alignment, and long-term growth.

Swift7 Consultants is seeking a Customer Account Representative to join our Cincinnati team. This role is designed for a driven and detail-oriented professional who thrives in client-facing environments and values relationship-building.

As a Customer Account Representative, you will serve as a primary point of contact for assigned accounts, ensuring client satisfaction, resolving inquiries, and identifying opportunities to enhance service delivery and account growth.

Responsibilities

• Manage and maintain relationships with assigned customer accounts

• Serve as the main liaison between clients and internal teams

• Address client inquiries, provide accurate information, and resolve concerns in a timely manner

• Monitor account performance and identify opportunities for improvement or expansion

• Maintain detailed account records and prepare reports as needed

• Support onboarding processes for new clients

• Collaborate with team members to meet company performance objectives

• Strong communication and interpersonal skills

• Professional demeanor and client-focused mindset

• Excellent organizational and time management abilities

• Analytical thinking and problem-solving skills

• Ability to work both independently and within a team structure

• Adaptability in a fast-paced business environment

• Competitive annual salary ($53,000 – $57,000)

• Clear growth opportunities within the organization

• Professional development and ongoing training

• Supportive and structured team environment

• Performance-based advancement pathways

• Full-time, stable employment with long-term career potential