Lumina Agency INC is a forward-thinking organization committed to delivering reliable service solutions with precision, efficiency, and professionalism. We pride ourselves on maintaining high operational standards while fostering a collaborative and growth-oriented workplace. Our team is driven by excellence, accountability, and a shared commitment to client satisfaction.

We are seeking a motivated and detail-oriented Customer Service Agent to join our growing team in Baton Rouge. The ideal candidate will serve as a key point of contact for clients, ensuring inquiries are handled efficiently and professionally while maintaining the highest standards of service.

This role requires strong communication skills, problem-solving abilities, and a proactive mindset to support client satisfaction and operational success.

Responsibilities

• Serve as the primary contact for customer inquiries and service requests

• Provide accurate information regarding company services and processes

• Resolve client concerns in a timely and professional manner

• Maintain detailed and organized customer records

• Collaborate with internal departments to ensure seamless service delivery

• Identify opportunities to improve customer experience and internal procedures

• Uphold company standards of professionalism and communication

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Professional demeanor and customer-focused mindset

• Problem-solving skills with attention to detail

• Ability to work effectively in a team-oriented environment

• Adaptability in a fast-paced setting

• Basic computer proficiency and data management skills

• Competitive salary ($42,000 – $46,000 annually)

• Opportunities for professional growth and advancement

• Skill development and ongoing training programs

• Supportive and collaborative work environment

• Stable, full-time employment

• Performance-based recognition and career progression pathways