Skillbridge Academy is a forward-thinking organization dedicated to delivering exceptional customer experiences and fostering a culture of continuous growth. We believe in empowering our team through professional development, integrity, and excellence in every interaction. As we expand our operations in Los Angeles, we are seeking committed individuals who value high-quality service and a supportive work environment.

We are seeking a dedicated Customer Service Assistant to join our team in Los Angeles. This individual will serve as a key point of contact for clients, ensuring a seamless experience through timely communication, problem-solving, and service coordination. The ideal candidate is detail-oriented, proactive, and committed to upholding the highest standards of professionalism.

Responsibilities

• Provide clear, courteous, and efficient assistance to clients across various communication channels.

• Support daily service operations by handling inquiries, processing information, and maintaining accurate documentation.

• Coordinate with internal teams to ensure client needs are met promptly and effectively.

• Assist in scheduling, follow-ups, and status updates to enhance overall client satisfaction.

• Identify opportunities to improve service quality and streamline internal processes.

• Uphold company policies, standards, and service expectations at all times.

• Strong communication and interpersonal skills with a client-centered mindset.

• High level of organization and ability to handle multiple tasks simultaneously.

• Professional demeanor, reliability, and attention to detail.

• Ability to adapt to a fast-paced environment and learn new systems quickly.

• Problem-solving mindset and a proactive approach to supporting clients and team members.

• Competitive salary ($44,000 – $49,000 per year).

• Opportunities for professional growth and internal advancement.

• Skill-building and training programs to support long-term career development.

• Supportive, collaborative work environment focused on excellence.

• Stable, full-time position.