Beloform is a forward-thinking organization dedicated to elevating brands through strategic, data-driven marketing solutions. With a focus on innovation, precision, and long-term client partnerships, we help businesses design impactful strategies that strengthen their presence and accelerate growth. Our team thrives on creativity, collaboration, and a commitment to delivering exceptional results.

We are seeking a detail-oriented and polished Customer Service Liaison to join our team in Cincinnati, OH. This role serves as a key communication bridge between clients and internal departments, ensuring that inquiries, requests, and service needs are handled promptly, accurately, and with a refined level of professionalism. The ideal candidate is proactive, confident in communication, and dedicated to supporting a seamless customer experience.

Responsibilities

• Act as the primary point of contact for customer inquiries, service requests, and follow-ups.

• Coordinate communication between clients and internal teams to ensure timely resolution of needs.

• Maintain accurate records of customer interactions, updates, and service outcomes.

• Assist in developing efficient customer support processes and identifying opportunities for improvement.

• Uphold the company’s standards of professionalism and service excellence in every interaction.

• Provide clear, concise, and courteous communication both verbally and in writing.

• Support administrative tasks related to customer accounts, documentation, and service coordination.

• Strong communication and interpersonal skills with a professional demeanor.

• Ability to manage multiple tasks while maintaining accuracy and attention to detail.

• Comfortable working in a fast-paced, service-driven environment.

• Problem-solving mindset with the ability to anticipate needs and respond efficiently.

• Proficiency in general office software and customer service tools.

• Team-oriented attitude with strong organizational skills.

• Competitive salary of $52,000 – $56,000 annually.

• Opportunities for professional development and long-term growth within Beloform.

• Supportive and collaborative work environment.

• Comprehensive training and development programs.

• Stability and upward mobility in a reputable and expanding organization.