Catch Vibe Voice is a dynamic communication and branding firm dedicated to elevating the way companies connect with their audiences. We specialize in crafting meaningful messaging, developing strategic communication solutions, and delivering high-impact results for clients across diverse industries. Our culture thrives on creativity, precision, and collaboration. We value individuals who bring fresh ideas, strong initiative, and a passion for impactful communication.

We are looking for a dedicated Customer Support Assistant to join our team in Madison, WI. The ideal candidate will provide attentive, solution-driven support to customers, ensuring each interaction is handled with care and professionalism. This role requires strong communication skills, excellent organizational abilities, and the confidence to address inquiries efficiently both verbally and in writing.

Responsibilities

• Provide timely and accurate assistance to customers through phone, email, and other communication channels.

• Resolve inquiries by identifying needs and offering clear, effective solutions.

• Maintain detailed records of customer interactions and follow-up actions.

• Collaborate with internal departments to ensure seamless service delivery.

• Uphold company standards by maintaining a courteous, professional tone at all times.

• Support administrative tasks and contribute to workflow improvements when needed.

• Strong verbal and written communication skills.

• Ability to handle multiple tasks while maintaining accuracy and professionalism.

• Problem-solving mindset with a focus on delivering positive customer experiences.

• Organized, reliable, and able to work in a fast-paced environment.

• Comfortable using computer systems and handling basic administrative processes.

• Competitive salary: $47,000 – $52,000 per year

• Opportunities for growth and long-term career development

• Supportive and collaborative work environment

• Professional training and continuous skill-building

• Stable work schedule and reliable job structure