Beloform is a forward-thinking organization dedicated to delivering high-quality project solutions with precision, innovation, and a strong focus on partnership. Our team is driven by excellence, integrity, and a commitment to creating meaningful impact across every initiative. We believe in empowering our people, promoting growth, and providing an environment where talent can flourish.

We are seeking a detail-oriented and customer-focused Customer Account Representative to join our team in Washington, DC. In this role, you will serve as a key point of contact for clients, ensuring their needs are met, inquiries are resolved promptly, and accounts are managed with accuracy and care. The ideal candidate is proactive, well-spoken, and able to build strong, professional relationships.

Responsibilities

• Serve as the primary contact for assigned customer accounts, providing consistent and professional support.

• Manage account information, documentation, and service updates with accuracy.

• Coordinate with internal teams to resolve issues, deliver solutions, and meet client expectations.

• Maintain strong communication to ensure customer satisfaction and long-term retention.

• Monitor account activity and identify opportunities for improvement or service enhancements.

• Prepare reports, updates, and follow-ups as needed for account management.

• Strong communication and interpersonal skills.

• Excellent organizational abilities and attention to detail.

• Ability to multitask and prioritize in a fast-paced environment.

• Problem-solving mindset with a focus on client satisfaction.

• Professional demeanor and the ability to work collaboratively with internal and external partners

• Competitive salary of $58,000 – $62,000 per year.

• Clear growth opportunities and internal advancement pathways.

• Supportive and collaborative team environment.

• Skill-building opportunities in customer relations, account management, and operations.

• Full-time, on-site position offering stability and professional development.