Skillbridge Academy is a forward-thinking educational and professional development institution committed to empowering individuals through high-quality training programs, strategic learning pathways, and innovative growth solutions. Our mission is to inspire excellence and support career advancement by providing the tools, resources, and guidance needed for long-term success. As we expand our reach, we are seeking a dynamic professional to join our team and help refine and elevate our marketing strategies.

We are seeking a dedicated and detail-oriented Customer Service Liaison to join our dynamic team in Cincinnati, OH. This role is essential in ensuring our clients and students receive exceptional support and a smooth, positive experience throughout their interactions with Skillbridge Academy. The ideal candidate is a strong communicator who thrives in a collaborative environment and is committed to delivering outstanding service.

Responsibilities

• Serve as the primary point of contact for clients, students, and partners, ensuring inquiries are handled promptly and professionally.

• Maintain clear communication across departments to coordinate solutions and updates.

• Provide guidance, support, and accurate information regarding programs, services, and processes.

• Address concerns or issues with patience and a solutions-focused mindset.

• Document interactions, follow-ups, and resolutions to maintain accurate records.

• Contribute to the continuous improvement of service quality and operational efficiency.

• Support administrative tasks and assist with program coordination as needed.

• Strong verbal and written communication skills.

• Excellent organizational and multitasking abilities.

• Professional demeanor and strong interpersonal skills.

• Ability to work independently and collaboratively under minimal supervision.

• Strong problem-solving skills and a customer-focused approach.

• Basic computer proficiency and the ability to adapt to new systems or tools quickly.

Benefits

• Competitive annual salary of $48,000 – $52,000.

• Opportunities for professional growth and long-term career development.

• Supportive and collaborative work environment.

• Skill-building opportunities and internal training.

• Full-time position with stable weekly hours.