About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

About the Role
The Call Center Representative manages inbound and outbound phone communication to assist customers, resolve issues, and support business objectives.

Key Responsibilities

• Answer high-volume calls in a professional manner.

• Assist customers with product questions, troubleshooting, and account updates.

• Document interactions and update customer records.

• Follow scripts and service guidelines as needed.

• Escalate complex issues to the appropriate team.

• Clear communication and active listening skills.

• Ability to stay calm and courteous under pressure.

• Comfortable with phone systems, computers, and CRM tools.

Benefits

• Competitive salary within the range of $51,000 – $56,000.

• Opportunities for professional growth and internal advancement.

• Supportive and collaborative work environment.

• Skill-building through ongoing training and development programs.

• Full-time position with stable long-term career potential.