At Lumina Agency Inc, we illuminate opportunities by combining strategic thinking, detailed execution, and a commitment to delivering exceptional client experiences. Our team operates with precision, professionalism, and a people-first approach, ensuring that every client interaction reflects the highest standards of excellence. As we continue to grow, we are looking for dedicated professionals who share our passion for quality, integrity, and outstanding service.

Job Description

We are seeking a motivated Client Service Associate to support our clients and internal teams through effective communication, organized workflow management, and an unwavering attention to detail. This role is essential in maintaining strong client relationships, ensuring inquiries are handled smoothly, and providing administrative support that enhances overall client satisfaction.

Responsibilities

• Serve as a primary point of contact for client inquiries and support needs.

• Maintain organized documentation and ensure accurate record-keeping.

• Assist with preparing reports, proposals, and internal communications.

• Coordinate with cross-functional teams to ensure timely delivery of client requests.

• Identify opportunities to enhance client satisfaction and improve service processes.

• Support daily operational tasks to ensure smooth client service operations.

Qualifications

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Ability to maintain professionalism and confidentiality at all times.

• Strong problem-solving skills with a proactive mindset.

• Proficiency in basic office software and general administrative tools.

• Ability to work independently while collaborating effectively with team members.

Benefits

• Competitive salary between $50,000 and $55,000 annually.

• Opportunities for professional growth and career development.

• Supportive and collaborative work environment.

• Skill-building and training opportunities.

• Stable, full-time position with long-term career potential.