About Us

At Signal Tru Brand, we specialize in creating powerful brand experiences that connect people and ideas. Our mission is to deliver excellence through innovation, collaboration, and dedication. We believe every event is an opportunity to leave a lasting impression — and our team is at the heart of that success.

Job Description

We are seeking a motivated and detail-oriented Client Service Associate to join our team in Charlotte, NC. The ideal candidate will play a key role in ensuring client satisfaction by delivering top-tier service and maintaining strong relationships. You will act as a liaison between clients and internal departments to ensure seamless communication and efficient solutions.

Responsibilities

• Provide professional support to clients through prompt communication and personalized assistance.

• Manage client accounts and ensure that all requests and inquiries are handled efficiently.

• Coordinate with internal teams to ensure accurate and timely service delivery.

• Maintain detailed records of client interactions and transactions.

• Identify opportunities to enhance client satisfaction and retention.

• Uphold the company’s standards of professionalism and excellence in every client engagement.

Qualifications

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Attention to detail and problem-solving mindset.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in MS Office Suite or similar software tools.

Benefits

• Competitive salary within the range of $53,000 - $57,000 per year.

• Professional growth opportunities within a dynamic and supportive team environment.

• Comprehensive training and skill development programs.

• Health, dental, and vision insurance.

• Paid time off and company-recognized holidays.

• Inclusive and respectful workplace culture that values individual contributions.