About Us

At Reboot Staff, we are dedicated to redefining excellence in professional staffing and business support. Our mission is to empower organizations and professionals through tailored staffing solutions that enhance productivity, innovation, and growth. Based in Miami, we work with dynamic businesses and individuals, offering exceptional service and a commitment to success in every partnership we build.

Job Summary:
The Call Center Agent handles inbound and outbound calls to assist customers with inquiries, requests, and product information. This role requires excellent communication, patience, and a commitment to providing exceptional service.

Responsibilities:

• Answer and manage incoming calls in a professional manner.

• Provide accurate information and resolve customer concerns efficiently.

• Record and update customer information in the database.

• Follow communication scripts and company procedures.

• Escalate complex issues to the appropriate department when necessary.

• Clear and friendly communication style.

• Strong listening and problem-solving abilities.

• Basic computer and typing skills.

• Ability to stay calm and professional under pressure.

Benefits

• Competitive annual salary ($60,000 – $64,000).

• Comprehensive training and professional development programs.

• Career growth and advancement opportunities within the company.

• Supportive and collaborative work environment.

• Full-time position with performance-based incentives.