About Us

At Hype Tier, we redefine the way brands connect with the world. As a leading marketing and communications firm, we specialize in crafting impactful narratives that elevate visibility, strengthen credibility, and build lasting relationships. Our culture is driven by creativity, collaboration, and a shared commitment to excellence. We don’t just promote brands — we shape reputations and create experiences that leave a mark.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing team. In this role, you will serve as the first point of contact for clients, ensuring every interaction is handled with professionalism, empathy, and efficiency. You will play a key role in maintaining our reputation for outstanding customer satisfaction and operational excellence.

Responsibilities

• Provide timely and accurate support to customers via phone, email, and other communication channels.

• Assist clients with inquiries, product information, and issue resolution in a professional manner.

• Maintain up-to-date knowledge of company products, services, and policies.

• Collaborate with internal teams to escalate and resolve complex issues effectively.

• Document customer interactions and follow up to ensure complete satisfaction.

• Contribute to improving support processes and service quality through feedback and insights.

Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving and multitasking abilities.

• A positive attitude with a focus on customer satisfaction.

• Organizational skills and attention to detail.

• Ability to work independently and within a collaborative team environment.

Benefits

• Competitive annual salary ($57,000 – $61,000).

• Comprehensive training and professional development opportunities.

• Growth potential within a supportive and dynamic team.

• Health, dental, and vision coverage.

• Paid time off and performance-based incentives.