About Us

At Lumina Agency INC, we bring creativity, precision, and passion to every event we produce. Based in Minneapolis, we specialize in crafting memorable experiences that inspire audiences and elevate brands. Our team thrives on innovation and collaboration, transforming each project into a seamless blend of vision and execution.

Job Description

We are seeking a Customer Service Trainer who will play a key role in enhancing the performance and engagement of our service teams. This individual will design, implement, and facilitate training programs that promote excellence, consistency, and customer satisfaction across all channels.

Responsibilities

• Develop and deliver engaging training sessions for new and existing team members.

• Assess training needs and create materials tailored to company objectives.

• Provide on-the-job coaching and performance feedback.

• Collaborate with management to ensure service standards align with company goals.

• Monitor progress and evaluate the effectiveness of training initiatives.

• Promote a positive and motivating learning environment.

Qualifications

• Strong communication and presentation skills.

• Ability to inspire and lead teams effectively.

• Excellent problem-solving and organizational abilities.

• High level of professionalism and attention to detail.

• Passion for developing others and improving service quality.

Benefits

• Competitive salary and performance-based incentives.

• Professional growth and advancement opportunities.

• Supportive and collaborative work environment.

• Comprehensive training and development resources.

• Full-time, on-site position with flexible work arrangements available.