About Us

At Swift7 Consultants, we specialize in delivering strategic business solutions that drive growth and operational excellence for our clients across diverse industries. Our team is built on innovation, integrity, and collaboration. We empower businesses to overcome challenges, identify new market opportunities, and achieve sustainable success through data-driven strategies and professional expertise.

Job Description:
We are seeking a highly motivated Customer Service Liaison to join our team in Madison, WI. This role is pivotal in ensuring our clients receive outstanding support and solutions while maintaining a strong professional relationship. The ideal candidate will be detail-oriented, proactive, and committed to delivering excellence in customer service.

Responsibilities:

• Serve as the primary point of contact for client inquiries, resolving issues promptly and professionally.

• Collaborate with internal teams to ensure client needs are addressed efficiently.

• Maintain accurate client records and document all interactions in our system.

• Identify opportunities to enhance client satisfaction and improve service processes.

• Provide timely updates and feedback to management regarding client concerns or requests.

Qualifications:

• Proven experience in customer service or client liaison roles.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple tasks in a fast-paced environment.

• Proficiency with Microsoft Office Suite and CRM systems.

• Bachelor’s degree preferred but not required.

Benefits:

• Competitive salary ($57,000 – $62,000 per year).

• Opportunities for career growth and professional development.

• Comprehensive health and retirement benefits.

• Supportive and collaborative work environment.

• Full-time position with standard office hours.