About Us – Signal Tru Brand

At Signal Tru Brand, we specialize in authentic brand communication and promotional solutions that deliver measurable results. Based in Madison, WI, we are committed to helping brands build trust, visibility, and value through customized marketing strategies, in-person campaigns, and event-driven promotions. We believe that true branding begins with genuine human connection — and our team is at the heart of that mission.

Job Description

We are seeking a Client Relationship Representative to join our dynamic team in Madison, WI. This position is central to our customer success strategy and is ideal for someone who excels in communication, problem-solving, and relationship management. You will serve as the primary liaison between the client and our internal teams, ensuring exceptional service and long-term satisfaction.

Responsibilities

• Act as the main point of contact for assigned clients

• Build and maintain strong, long-lasting customer relationships

• Understand client needs and objectives, and work with internal teams to deliver effective solutions

• Coordinate meetings, presentations, and regular follow-ups with clients

• Resolve client issues efficiently and ensure client satisfaction

• Track client interactions and prepare detailed reports for management

• Collaborate with cross-functional departments to ensure seamless service delivery

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or related field

• 1–3 years of experience in client service, account management, or a similar role

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Proactive approach to solving problems and handling client requests

• Professional demeanor and customer-first mindset

• Familiarity with CRM tools and Microsoft Office Suite

Benefits

• Competitive salary: $55,000 – $60,000 per year

• Growth opportunities within a rapidly expanding company

• Ongoing skills development and professional training

• Collaborative and supportive work environment

• Health, dental, and vision insurance options

• Paid time off and company holidays

• Monday to Friday schedule (8-hour shifts)