About Us – Next Comms Talk

At Next Comms Talk, we specialize in creating tailored communication solutions that empower businesses to connect with their audiences effectively and meaningfully. With a commitment to innovation, clarity, and results, we help organizations elevate their messaging across platforms, improve client engagement, and drive sustainable growth. Based in Tampa, FL, our team thrives on building strong relationships and delivering value through strategic communication services. We’re passionate about fostering long-term partnerships that lead to mutual success.

Job Description

We are seeking a dedicated and detail-oriented Customer Service Agent to join our growing team in Boston. As the first point of contact for many of our clients, you will be responsible for providing excellent customer support, resolving inquiries, and ensuring each interaction reflects our company’s values of professionalism and care.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner

• Resolve customer issues efficiently while ensuring high satisfaction

• Maintain accurate records of customer interactions using internal CRM systems

• Collaborate with internal departments to address complex customer concerns

• Identify opportunities to improve customer experience and report feedback to management

• Stay informed on company products, services, and procedures

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• Minimum 1 year of customer service or call center experience

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and remain calm under pressure

• Proficiency in using CRM platforms and standard office software

Benefits

• Competitive annual salary of $50,000–$55,000

• Career growth and development opportunities

• Supportive team environment and inclusive workplace culture

• Paid training and continuous skill development

• Health, dental, and vision insurance options

• Paid time off and holidays