About Us

At Bela Brand Bat, we are driven by innovation, precision, and excellence in every aspect of our production. Based in Washington, DC, our company focuses on delivering premium-grade manufacturing solutions while fostering a collaborative and growth-oriented work environment. We believe that high-quality production starts with a passionate team, and we are committed to nurturing talent and providing the tools for success.

Job Description

We are seeking a Customer Support Assistant to join our dynamic team. This position is ideal for individuals who are highly organized, detail-oriented, and passionate about providing outstanding customer service. The Customer Support Assistant will be responsible for assisting clients via phone, email, and internal systems, ensuring smooth communication and timely resolution of issues.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Accurately document interactions and maintain client records

• Resolve product or service issues by clarifying the customer's concerns and identifying solutions

• Collaborate with internal departments to ensure seamless support

• Follow up with clients to ensure satisfaction and escalate unresolved matters when needed

• Maintain a high level of product knowledge to provide accurate information

• Uphold company values in every customer interaction

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred

• 1+ year of experience in customer support, administration, or related roles

• Excellent written and verbal communication skills

• Proficiency with CRM systems and Microsoft Office Suite

• Strong organizational skills and attention to detail

• Ability to manage multiple tasks in a fast-paced environment

• Problem-solving mindset with a customer-first attitude

Benefits

• Competitive annual salary ($50,000 – $60,000)

• Opportunities for career growth and internal advancement

• Training and development programs to enhance your skills

• Supportive team environment with professional leadership

• Paid time off and recognized holidays

• Health, dental, and vision insurance options