About Us

At Every Word Code, we are passionate about building digital solutions that transform communication. We believe in clarity, precision, and efficiency—in code and in people. Based in Baton Rouge, LA, we support growing businesses and institutions with innovative technology and seamless support services. Our team thrives on professionalism, collaboration, and growth.

Job Description

We are currently seeking a Customer Service Officer to join our team in Baton Rouge. This role requires a detail-oriented, people-focused professional who can deliver excellent service, resolve customer concerns efficiently, and maintain high levels of customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner

• Provide accurate information about our services and resolve any issues or complaints

• Record customer interactions and follow up to ensure resolution

• Collaborate with other departments to streamline service processes

• Maintain up-to-date knowledge of products and procedures

• Assist in identifying recurring issues and suggesting process improvements

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• Proven experience in customer service or client-facing roles

• Strong communication and interpersonal skills

• Ability to multitask and remain calm under pressure

• Detail-oriented with excellent problem-solving abilities

• Proficiency with basic computer systems and CRM software

Benefits

• Competitive salary ($56,000 - $59,000 annually)

• Opportunities for growth and internal promotion

• Ongoing training and skill development

• Supportive and collaborative team environment

• Paid time off and holidays

• Health and wellness benefits package