About Captura Hall
At Captura Hall, we are dedicated to delivering precision, efficiency, and excellence across every layer of our operations. As a dynamic and fast-paced business services provider, we pride ourselves on building a culture of trust, discretion, and adaptability. Our team thrives on clear communication, sharp organizational systems, and the pursuit of continual growth.

Job Description

We are seeking a highly motivated and detail-oriented Client Relationship Representative to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring satisfaction through exceptional service. This role requires strong communication skills, problem-solving ability, and a proactive mindset to support business growth.

Responsibilities

• Serve as the primary point of contact for assigned clients

• Maintain ongoing communication to ensure client satisfaction

• Understand client goals and align services to meet their needs

• Resolve issues and provide timely solutions

• Prepare and deliver reports, updates, and service summaries

• Collaborate with internal departments to improve client outcomes

• Identify opportunities for upselling or expanding services

• Ensure client information is accurately documented and up to date

Qualifications

• Bachelor's degree preferred, or equivalent experience in client-facing roles

• 1–3 years of experience in customer service, client relations, or account management

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Ability to manage multiple accounts and prioritize tasks

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

• Detail-oriented with a commitment to service excellence

Benefits

• Competitive salary ($53,000–$60,000 annually)

• Professional development and training programs

• Opportunities for internal growth and career advancement

• Health, dental, and vision insurance

• Paid time off and company holidays

• Supportive team environment