About Us

At Captura Hall, we are dedicated to shaping powerful, forward-thinking marketing strategies that drive measurable business outcomes. As a hub of innovation and excellence, we specialize in strategic planning, campaign execution, and brand development for a wide range of industries. Our team thrives in a collaborative environment that values critical thinking, adaptability, and results-driven execution.

Job Description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Washington, DC team. This role involves direct interaction with customers to resolve inquiries, provide support, and maintain satisfaction. The ideal candidate is professional, articulate, and committed to delivering outstanding service in every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, and internal systems

• Provide accurate information regarding products, services, and company policies

• Resolve customer issues efficiently while maintaining a positive demeanor

• Document customer interactions and update internal databases

• Collaborate with internal departments to escalate or resolve complex issues

• Identify opportunities to improve customer service processes

• Follow up with customers to ensure their needs are fully met

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Minimum of 1–2 years in a customer service or call center environment

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and stay organized in a fast-paced environment

• Proficiency in using customer service software and Microsoft Office Suite

• Demonstrated professionalism and a customer-focused attitude

Benefits

• Competitive salary ($56,000–$60,000 annually)

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) plan with company match

• Career growth and advancement opportunities

• Ongoing training and professional development

• Supportive and team-oriented workplace