About Us
At Sharpcontra, we are committed to excellence in leadership, innovation, and operational performance. Based in Cleveland, OH, our company fosters a forward-thinking environment where ambition, skill, and discipline are the cornerstones of success. We believe in investing in future leaders who are eager to grow with us and shape the future of our organization.

Job Description
Sharpcontra is seeking a highly motivated and client-focused Client Relationship Manager to join our growing team. In this role, you will be responsible for maintaining and expanding relationships with assigned clients, ensuring their needs are met and exceeded. You will serve as a trusted advisor, helping clients navigate our solutions and aligning them with their business goals.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients

• Develop long-term relationships by understanding client objectives and providing tailored solutions

• Coordinate with internal teams to ensure timely and successful delivery of services

• Identify opportunities to grow accounts through upselling or cross-selling

• Handle client inquiries and resolve issues efficiently and professionally

• Monitor account performance and prepare regular client reports

• Gather feedback and provide insights to improve client satisfaction

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field

• Minimum 2 years of experience in client services, account management, or a related role

• Strong interpersonal and communication skills

• Ability to manage multiple projects and priorities simultaneously

• Proactive problem-solver with a client-first mindset

• Proficiency in Microsoft Office Suite; experience with CRM systems is a plus

Benefits

• Competitive salary: $62,000 – $66,000 per year

• Opportunities for professional growth and internal advancement

• Comprehensive training and onboarding program

• Supportive team environment with strong leadership guidance

• Paid time off and observed holidays

• Health, dental, and vision insurance options