About Us

At Captura Hall, we are dedicated to providing premium document management and administrative solutions to businesses of all sizes. Our commitment to innovation, accuracy, and client satisfaction drives everything we do. Based in Miami, FL, our team of professionals thrives in a collaborative environment where every role supports our mission to streamline operations and enhance workplace productivity

Job Description

We are seeking a motivated and detail-oriented Product Account Representative to serve as the primary liaison between our clients and internal teams. In this role, you will manage customer accounts, communicate product value, and ensure the delivery of tailored solutions that align with client goals. Your ability to build trust and manage multiple priorities will be key to driving customer satisfaction and retention.

Responsibilities

• Serve as the main point of contact for assigned client accounts.

• Understand client needs and recommend suitable product solutions.

• Present product updates, conduct training, and guide clients through onboarding.

• Collaborate with internal departments to ensure timely and accurate delivery.

• Track account performance and prepare regular reports for stakeholders.

• Resolve client concerns and provide proactive customer support.

• Identify opportunities for upselling and expansion within existing accounts.

• Maintain accurate records in the CRM system.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.

• 1–3 years of experience in account management, product support, or client services.

• Excellent communication and interpersonal skills.

• Strong organizational and time-management abilities.

• Proficiency in Microsoft Office and CRM tools.

• Problem-solving mindset and attention to detail.

• Ability to work both independently and as part of a collaborative team.

Benefits

• Competitive salary package ($62,000 - $66,000 per year).

• Growth opportunities and career advancement.

• Professional development and training programs.

• Supportive and inclusive work environment.

• Paid time off and company holidays.

• Health, dental, and vision insurance plans.

• Retirement plan options.