About Us

At Signal Tru Brand, we’re dedicated to helping our clients communicate their brand’s essence through high-impact events and strategic sales initiatives. With a focus on integrity, creativity, and execution, our team transforms ideas into memorable experiences that drive measurable business results. Headquartered in Raleigh, NC, Signal Tru Brand thrives on collaboration and forward-thinking solutions to elevate our partners' presence in a competitive marketplace.

Job Description

We are currently seeking a Customer Service Trainer to lead the development and delivery of training programs that ensure our customer service teams provide exceptional support. The ideal candidate will bring a passion for coaching, a talent for communication, and a deep understanding of customer service strategies.

Responsibilities

• Design, implement, and update customer service training programs

• Deliver engaging in-person and virtual training sessions

• Evaluate training effectiveness and make improvements based on feedback and performance metrics

• Support onboarding and continuous education for customer service representatives

• Collaborate with leadership to identify skill gaps and training needs

• Maintain detailed training documentation and manuals

• Monitor compliance with quality standards and company procedures

Qualifications

• Proven experience as a trainer, preferably in a customer service or call center environment

• Strong presentation, coaching, and interpersonal communication skills

• Ability to develop and deliver instructional materials effectively

• Proficient in using training tools and platforms (e.g., LMS, video conferencing, etc.)

• Excellent time management and organizational skills

• Bachelor’s degree in Communications, Business, Human Resources, or a related field preferred

Benefits

• Competitive salary ($52,000 - $59,000 annually)

• Opportunities for professional growth and internal advancement

• Supportive team culture focused on collaboration and development

• Paid time off, holidays, and wellness days

• Health, dental, and vision insurance packages

• Ongoing training and certification opportunities