About Us

At Signal Tru Brand, we’re dedicated to helping our clients communicate their brand’s essence through high-impact events and strategic sales initiatives. With a focus on integrity, creativity, and execution, our team transforms ideas into memorable experiences that drive measurable business results. Headquartered in Raleigh, NC, Signal Tru Brand thrives on collaboration and forward-thinking solutions to elevate our partners' presence in a competitive marketplace.

Job Description:

We are seeking a professional and highly motivated Service Communications Advisor to join our dynamic team in Raleigh, NC. In this role, you will act as the key liaison between our service team and clients, ensuring seamless communication, timely updates, and a high standard of client satisfaction.

Responsibilities:

• Act as the primary point of contact for client communications related to services and support

• Deliver clear, consistent updates to clients regarding project timelines, service changes, and progress reports

• Collaborate with internal teams to resolve client concerns and provide real-time solutions

• Maintain detailed documentation of client interactions and service outcomes

• Develop communication strategies to enhance client experience and engagement

• Identify areas for service improvement and relay feedback to the appropriate departments

Qualifications:

• Bachelor’s degree in Communications, Business Administration, Marketing, or a related field

• Minimum of 2 years of experience in client communication or advisory roles

• Excellent verbal and written communication skills

• Strong organizational and problem-solving abilities

• Ability to manage multiple accounts and prioritize tasks efficiently

• Proficient in Microsoft Office Suite and CRM software

Benefits:

• Competitive salary ($54,000 - $64,000 per year)

• Professional development and career growth opportunities

• Health, dental, and vision insurance

• Paid time off and company holidays

• Supportive and collaborative work environment

• Continuous training in communication strategies and customer service excellence