About Us

At Messa Sync, we specialize in providing dynamic, client-focused communication solutions that enhance customer engagement and operational efficiency. Our mission is to support businesses through innovative call center services that are efficient, reliable, and customer-centric. We are committed to fostering a workplace culture of integrity, development, and excellence.

Job Description

Messa Sync is seeking a motivated and results-driven Team Leader Trainee to join our team in Tampa, FL. This role is ideal for individuals who aspire to develop strong leadership skills and advance into management. As a Team Leader Trainee, you will undergo a structured training program focused on team coordination, performance analysis, and operational strategy.

Responsibilities

• Assist in supervising day-to-day team operations

• Support onboarding and coaching of new team members

• Monitor team performance and provide constructive feedback

• Participate in planning and executing team objectives

• Help resolve operational issues to ensure efficiency

• Collaborate with management to implement improvement strategies

• Maintain a professional and productive team environment

Qualifications

• Bachelor’s degree or equivalent experience preferred

• Proven ability to lead or influence a team

• Strong communication and interpersonal skills

• Excellent problem-solving and organizational abilities

• Willingness to learn and adapt in a fast-paced environment

• Ability to handle multiple responsibilities with attention to detail

• Previous experience in customer service, sales, or coordination is a plus

Benefits

• Competitive salary ranging from $63,000 to $67,000 per year

• Career advancement and leadership growth opportunities

• Skill development through hands-on training and mentoring

• Supportive and collaborative team environment

• Full-time, stable position with long-term potential