About Us

At Sphirea Plus, we specialize in crafting tailored business solutions that empower companies to achieve operational excellence and brand distinction. Our expertise lies in strategic communications, client relations, and workflow innovation. With a dynamic and collaborative culture, we strive to exceed client expectations while cultivating growth and innovation within our team. Join a company where your ideas matter, your voice is heard, and your professional growth is prioritized.

Job Description

Sphirea Plus is seeking a Customer Support Specialist to join our dynamic team in Atlanta, GA. In this role, you will be the first point of contact for our clients, providing effective and timely support, resolving inquiries, and ensuring a smooth customer experience. We are looking for a motivated professional who is detail-oriented, communicative, and passionate about problem-solving.

Responsibilities

• Provide high-quality assistance to customers via phone, email, and internal systems

• Troubleshoot and resolve client issues in a professional and timely manner

• Maintain accurate records of interactions and support cases

• Collaborate with internal teams to ensure consistent and accurate service delivery

• Escalate complex issues to relevant departments when necessary

• Identify recurring issues and suggest improvements to processes and systems

• Follow up with clients to ensure satisfaction and resolution

Qualifications

• Bachelor’s degree or equivalent experience in customer service or related field

• 1–3 years of experience in a customer support or client-facing role

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Proficiency in CRM systems and Microsoft Office Suite

• Problem-solving mindset with attention to detail

• Ability to handle multiple tasks and remain calm under pressure

Benefits

• Competitive salary: $62,000 - $65,000 per year

• Opportunities for career growth and skill development

• Comprehensive health, dental, and vision insurance

• Paid time off and company holidays

• Ongoing training and professional development programs

• Supportive and collaborative work environment