About Us

At Signal Tru Brand, we specialize in creating powerful brand identities and delivering top-tier solutions that connect businesses with their audiences. Our team thrives on innovation, collaboration, and excellence. We value professionals who bring leadership, clarity, and motivation to every project and client interaction. Join us as we continue to shape the future of branding.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing team in New Orleans. The ideal candidate will be responsible for managing client inquiries, resolving service issues efficiently, and ensuring customer satisfaction throughout the support process. You will be the voice of the brand, delivering a positive and solution-driven experience to every customer interaction.

Responsibilities

• Handle inbound customer inquiries via phone, email, and support ticket system

• Resolve customer complaints and provide timely, accurate solutions

• Maintain detailed and accurate records of interactions and resolutions

• Collaborate with internal teams to escalate complex issues when needed

• Follow up with customers to ensure satisfaction and closure of open cases

• Identify and suggest opportunities for process improvements

• Stay up to date with company products, services, and support policies

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred

• Minimum of 2 years in a customer service or support role

• Excellent verbal and written communication skills

• Strong problem-solving and conflict-resolution abilities

• Proficiency with CRM and support ticket systems

• Ability to multitask and work in a fast-paced environment

• Empathy, patience, and a customer-first mindset

Benefits

• Competitive salary ($62,000 – $66,000 annually)

• Opportunities for professional growth and development

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment

• Ongoing training and learning resources