About Us

At Chats Cloud Cover, we empower businesses to evolve with innovative communication solutions and leadership strategies. Based in Houston, TX, our company is dedicated to helping organizations scale efficiently by developing high-performance teams and optimizing internal processes. Our culture thrives on collaboration, continuous learning, and the belief that great leadership drives lasting success.

Job Description

We are looking for a professional and motivated Customer Service Agent to join our team in Houston, TX. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of satisfaction through clear communication and support.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat

• Provide accurate information about our products and services

• Resolve customer concerns in a timely and professional manner

• Document customer interactions and update records accordingly

• Work collaboratively with internal departments to address customer needs

• Maintain a positive, empathetic, and professional attitude at all times

• Identify and escalate complex issues to the appropriate channels

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Minimum 1 year of experience in a customer-facing role

• Excellent verbal and written communication skills

• Ability to multitask and remain calm under pressure

• Strong problem-solving abilities and attention to detail

• Proficiency in using customer support software and basic computer applications

• Reliable, punctual, and team-oriented

Benefits

• Competitive salary: $59,000 - $66,000 per year

• Opportunities for career growth and professional development

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment

• Ongoing training and mentorship programs