About Us

At Bela Brand Bat, we are driven by a passion for connecting brands with people. As a dynamic customer service and brand experience company, we specialize in delivering exceptional support and personalized communication on behalf of our clients. With innovation at our core and professionalism as our standard, we are proud to cultivate a supportive work culture where employees grow and thrive.

Job Description

We are seeking a highly motivated and detail-oriented Client Account Representative to join our team in Columbus, OH. In this role, you will serve as the primary point of contact for our clients, managing relationships and ensuring their satisfaction with our services. This position requires strong communication skills, problem-solving ability, and a customer-first mindset.

Responsibilities

• Serve as the main liaison between clients and internal teams

• Maintain and grow long-term client relationships through proactive communication

• Address client inquiries and resolve issues efficiently and professionally

• Monitor account performance and usage trends to identify upsell opportunities

• Prepare and deliver client reports and business reviews

• Collaborate with Sales, Support, and Product teams to ensure client success

• Assist in onboarding and training new clients

Qualifications

• Bachelor’s degree in Business, Communications, or related field

• 1–3 years of experience in account management, customer service, or a similar role

• Strong interpersonal and communication skills

• Ability to handle multiple tasks and prioritize in a fast-paced environment

• Excellent problem-solving and organizational abilities

• Proficiency in Microsoft Office and CRM systems

Benefits

• Competitive salary ($59,000 - $65,000 per year)

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Professional development and career advancement opportunities

• Supportive and team-oriented workplace