About Us

At Story Lane Box, we specialize in crafting personalized experiences that celebrate life’s moments—both big and small. Whether it’s through curated gift collections or meaningful brand partnerships, our mission is to help people connect, share, and inspire through thoughtful design and storytelling. We are a team driven by creativity, precision, and heartfelt impact.

Job Description

We are seeking a Customer Support Assistant who will serve as the first point of contact for our customers. You will be responsible for addressing inquiries, resolving concerns, and ensuring a smooth and satisfying experience with our products and services. This is an ideal role for someone who enjoys helping others, thrives in a team environment, and is eager to grow within a supportive company.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems

• Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions

• Maintain detailed records of customer interactions and transactions

• Collaborate with internal departments to ensure efficient issue resolution

• Identify recurring issues and suggest process improvements

• Support fulfillment and logistics teams when needed to ensure timely deliveries

• Uphold high standards of customer satisfaction and service quality

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)

• 1+ years of experience in customer support, client service, or a similar role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient with customer service software and Microsoft Office tools

• Ability to manage multiple tasks in a fast-paced environment

• Friendly, patient, and professional demeanor

Benefits

• Competitive salary: $50,000 - $60,000 annually

• Opportunities for professional development and career growth

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Employee discounts on all Story Lane Box products

• Supportive and inclusive work environment